99Glow Return & Refund Policy

We want you to feel confident shopping with 99Glow. If you have a question about your order or need help with a product, please contact 99glowbeauty@gmail.com. We’ll review your request and explain the available next steps.

This policy applies to purchases made directly through the 99Glow website for delivery within the United States.

60-Day Return Period

You may request a change-of-mind return within 60 calendar days of receiving your order.

To qualify, products must be:

• Unopened and unused.

• In their original packaging, with any product seals intact.

• Complete with all included accessories, instructions and components.

• Supported by an order number or other proof of purchase.

Opening the outer shipping carton does not affect eligibility, provided the individual product packaging remains unopened and sealed.

Opened or used devices and opened or used skincare products are not eligible for change-of-mind returns. Our return period is not a product trial.

How to Request a Return

Before sending anything back, email 99glowbeauty@gmail.com with:

• Your order number.

• The name and email address used at checkout.

• The item you would like to return.

• A brief explanation of your request.

We may request photographs to confirm the item’s condition or understand an order issue.

Once we have reviewed your request, we’ll provide the appropriate return address and instructions. Please do not send returns to the address printed on your shipping parcel unless we specifically instruct you to do so.

If you contact us within the 60-day period, our response time will not make your request late. After receiving return instructions, please send the eligible items within 14 calendar days.

Return Shipping

Customers are responsible for return postage for change-of-mind returns. These costs are not reimbursed.

We recommend using a tracked shipping service and keeping your postage receipt until your return is resolved. Please package the items securely to protect them during transit.

There is no restocking fee.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, contains the wrong item, or appears faulty, contact 99glowbeauty@gmail.com promptly with your order number and a description of the issue. Include photographs or a short video where practical.

We’ll review the issue and arrange an appropriate resolution, which may include a replacement or refund. If we require the return of an item confirmed to be faulty, damaged on arrival or incorrectly supplied, we’ll provide prepaid return shipping or reimburse reasonable agreed return postage.

The unopened-and-unused restriction applies to change-of-mind returns. It does not automatically exclude a claim concerning a defect discovered after opening or using a product.

Refunds

When your return arrives, we’ll inspect it and notify you of the outcome.

For an eligible change-of-mind return, we’ll refund the amount paid for the returned item, including applicable sales tax. Original delivery charges are non-refundable, except where required by law or where the refund relates to an error on our part.

Approved refunds will be issued to the original payment method within 7 business days of approval, or sooner where required by law. Your bank or payment provider may need additional time to display the credit.

If a return does not meet the stated conditions, we’ll explain why and discuss the available next steps before arranging any further shipment.

Bundles and Promotional Items

To return an entire bundle, please include all products, accessories and promotional gifts supplied with that bundle. Items must meet the applicable return conditions.

If you would like to return only part of a bundle, contact us first. We’ll explain whether a partial return is available and confirm the refund amount before you send anything back. Any refund will reflect the amount actually paid after discounts.

Exchanges

If you would like a different eligible item or variant, email 99glowbeauty@gmail.com before returning your order. We’ll explain the available options based on stock and the condition of your item.

Order Cancellations

Email 99glowbeauty@gmail.com as soon as possible if you need to cancel an order. We’ll check whether fulfilment can still be stopped. Cancellation is not guaranteed once processing or dispatch has begun.

If your order has already shipped, the return conditions above apply.

Your Consumer Rights

This policy does not limit any rights or remedies you may have under applicable law. Any applicable product warranty is separate from our change-of-mind return policy.

Contact Us

For return requests, order problems or questions about this policy, email 99glowbeauty@gmail.com with your order number so we can help.