This policy applies to orders placed through the 99Glow website for delivery within the United States.

For shipping questions or help with an existing order, contact 99glowbeauty@gmail.com.

Estimated Delivery Time

Our estimated delivery time is 5–12 business days from the date you place your order, including order processing and transit.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery times are estimates rather than guaranteed arrival dates. Your location, carrier conditions, holiday demand and other disruptions may affect delivery.

If we become aware of a delay affecting your order, we’ll contact you with an update and the available options.

Shipping Charges

Any applicable shipping charges are shown at checkout before you complete your purchase.

Where a free-shipping promotion applies, the offer and its conditions will be displayed on our website or at checkout.

Order Confirmation and Tracking

After placing your order, you’ll receive an order confirmation at the email address provided during checkout.

Once your order ships, we’ll send a shipping confirmation with tracking details. Tracking information may take time to appear while the carrier processes the parcel.

If you haven’t received your confirmation, please check your spam or junk folder before contacting us.

Delivery Addresses

Please check your delivery address carefully before completing your purchase, including your apartment or unit number and ZIP code.

If you notice an error, email 99glowbeauty@gmail.com immediately with your order number and the correct address. We’ll try to update it before dispatch, but changes cannot be guaranteed once fulfilment has begun.

If an incorrect or incomplete address causes a parcel to be returned, we’ll contact you to discuss the available options and any applicable redelivery costs before proceeding.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, contact 99glowbeauty@gmail.com with your order number.

We’ll review the tracking information and investigate with the carrier where appropriate. Please contact us before arranging a replacement purchase so we can help resolve the original order.

Parcels Marked as Delivered

If tracking shows delivery but you cannot locate your parcel:

• Check your mailbox, entrance and any designated safe place.

• Ask household members, neighbours or building reception.

• Check the carrier’s delivery notification for additional details.

If the parcel is still missing, email 99glowbeauty@gmail.com. We’ll investigate and explain the available next steps.

Damaged Parcels or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact 99glowbeauty@gmail.com promptly.

Include your order number, a description of the issue and photographs of the item and packaging where practical. Keep the packaging while we review the issue.

Returns

For return eligibility, return postage and refund information, please refer to our Return & Refund Policy.

Contact Us

For delivery updates or shipping assistance, email 99glowbeauty@gmail.com and include your order number.